Privacy notice

LandlordMate is run by Iraady Ltd, Kigali, Rwanda ("we"). You can reach us at hello@iraady.com about anything on this page.

Who is responsible for what

For your own account details (name, email, sign-in records) we decide how the data is used, so we are the controller. For the information you enter about your properties and tenants, you are the controller and we process it on your behalf, only to run the service for you. If you are a tenant and want to see or correct information held about you, ask your landlord first. You can also email us and we will pass your request on.

What we collect

• Account: your name, email address, country, phone number (optional), and a salted hash of your password. We never store your password itself.
• Records you add: properties and addresses, tenants' names and contact details, tenancy and rent details, deposits, payments, expenses, repair requests, inspection checklists, compliance dates, and the files and photos you upload.
• Repair reports from tenants: text, contact detail and photos a tenant sends through their private link.
• Security records: sign-in time, IP address and device type for active sessions, and a short audit log of important actions such as a payment being recorded or an account deleted.
• On your phone: the mobile app keeps a copy of your data on the device so it works offline. It asks permission before it uses the camera, your photos or notifications. Reminders are scheduled on the device itself.

We do not use advertising, tracking pixels or analytics cookies. We do not sell personal data. We do not collect precise location.

Why we use it

• To provide the service you signed up for: showing your records, working out due dates, sending reminders you asked for.
• To keep the service secure and prevent abuse (rate limits, sign-in checks).
• To answer your support questions and, if you ask, to manage your plan.

Cookies

The website sets one essential cookie that keeps you signed in. It is needed for the service to work, so no consent banner is shown. The mobile app stores a sign-in token in the device's secure storage.

Who handles the data

• Hosting: our servers run on Amazon Web Services in the United States (region us-east-1), behind Cloudflare.
• Email: when email sending is switched on, reminders and password-reset emails go through Amazon SES. Until then no emails are sent and reminders come from the mobile app on your phone.

Because we are in Rwanda and our hosting is in the United States, your data is transferred internationally. We limit access to the people who need it to run the service.

How long we keep it

We keep your records while your account exists. When you delete your account, your profile, properties, tenants, files and every record you added are deleted from our database and file storage straight away. Server backups are overwritten on a rolling basis. Short security logs without your content may be kept for up to 90 days.

Your choices and rights

• Delete your account yourself: in the web app under Settings, or in the mobile app under Settings. See how to delete your account.
• Export your data: Reports gives CSV and PDF downloads, and you can download any file you uploaded.
• Correct or ask about your data: edit it in the app or email us.
• Depending on where you live (for example under UK or EU data protection law or South Africa's POPIA) you may also have the right to object, to restrict processing, and to complain to your data protection authority. Email us and we will help.

Children

LandlordMate is for adults who manage rental property. It is not aimed at children.

Changes

If we change this notice in a way that matters, we will tell signed-in users in the app or by email before it takes effect.